March 25, 2020

UPDATED: Court Closures

Download a list of court closures related to the COVID-19 response. (Last updated March 25, 2020)

March 23, 2020

ALERT: Business Continuity

In light of the “Stay at Home” order announced Sunday March 22, 2020 by Ohio Governor Mike DeWine, CIC would like you to understand our approach to business continuity and on-going customer services.

Beginning, Tuesday March 24, 2020, CIC staff will be working remotely. Our office location will be closed, however we will maintain business continuity and on-going customer services during normal business hours. Our convenient, fully-automated background screening system is available around the clock, and every order you place is monitored by our team of professional screening specialists for quality control, to ensure you get the most accurate information as quickly as possible.

Note: there will be delays in getting criminal records searches completed because of court closures (see below.) Education and Employment Verifications are similarly affected. If you have questions or concerns, please call 419.874.2201.

March 17, 2020

ALERT: COVID-19 Impact and Response

Corporate Intelligence Consultants is committed to maintaining a safe and healthy workplace for our employees and helping our customers to do the same. As such, we are closely monitoring the ongoing COVID-19 coronavirus outbreak according to the guidelines and recommendations of the CDC (Centers for Disease Control and Prevention). We want to share with you the actions we are taking to help protect our employees and customers.

We advised our employees to follow the public health authorities' guidance regarding hygiene and personal travel, and we reinforced employees who exhibit flu-like symptoms to stay home and consult with a medical professional. We limited business travel and encouraged employees to leverage technology to maintain business duties as we can.

We have measures in place so that we can complete business needs and will keep you updated on our Action Plan. If needed, we will have staff working from home to maintain our level of service.

We have been seeing some closures in various court systems which affect our ability to research criminal records. In addition, with schools closings in certain areas, we are seeing delays in education verifications. This is a fluid situation and we will continue to monitor these areas and update you as information becomes available.

We appreciate the trust that you place in Corporate Intelligence Consultants. We are prepared to take actions necessary to help keep our employees and customers safe while providing the products and services you need to run your business. For further information please contact our office. 419.874.2201

Our Expertise ... Your Peace of Mind. 419.874.2201

Blog & News

CIC offers news and updates to employers about the latest laws, trends and risks related to hiring, fraud, and drugs or violence in the workplace.

Screening Report Turnaround Time

Are you frustrated by delays in the return of background check results? Well, your frustrations are our frustrations and we are working on ways to cut some of the delays. The first thing we need to work on is our expectations – what you expect from us and what we expect from you.

One thing that enables us to drive shorter turnaround times is the completeness of the information you provide to us and, ultimately, the information you require of your applicants. Here are some of the things that can cause delays:

1. Illegible handwriting on employment forms.

■ Incorrect information brings incorrect results. A “best guess” on a SSN or Driver’s License number can lead to additional information being required such as actual copies of the Social Security Card or Driver’s License.

■ Our screening system includes an Applicant Invite process, which allows the Applicant to complete the application online. Part of that process involves the ability to download a copy of the FCRA Summary and sign a Consent form. With the burden of data entry now on the Applicant, it frees up more time for the Employer. Applicant information is entered via an emailed link to the screening software where required fields can be accessed and completed on the Applicant’s phone, tablet or computer, so there are no problems trying to decipher handwriting. The Employer is only required to enter the candidate’s first name, last name, and email address.

2. Incomplete Information: When ordering Employment and Education verifications, it is important to give us all of the available information.

■ In the case of an Employment verification, this means the employer name, contact information, location, dates worked, and job title. Our reports typically show a comparison of what information the candidate provided and what information the employer reported. This gives you another means of judging your candidate’s truthfulness.

■ In the case of Education verifications, we need to know the school name, location, type of degree, etc. If we are verifying a High School education, we need to know if it was a diploma or a GED that was received. Diploma and GED records are maintained by different entities, so it eliminates the need for additional information from you or your applicant if we know at the beginning of the process what type of degree they received. There could be additional delays if the school cannot find the student at all. Then we would require a copy of the diploma or GED certificate to send to the school for further research. Unfortunately, these often end up being fake documents identified by incorrect graduation dates and forged signatures of school officials. Sadly, we have encountered enough of these fake degrees, from all levels of educational institutions, to wallpaper a whole wall in our office!

NOTE: Due to summer holidays, we are finding many High Schools who have closed their offices during the summer. This will mean that requests for graduation records from those schools will be delayed until the school offices open in late August.

3. If you are ordering drug tests as part of your screening package, we usually allow 3 days for the candidate to get to the collection site.

■ If they went on the third day, a negative result will usually be reported 1-2 days after the collection was completed. This would mean that a negative result would be reported to you within 4-5 business days from the date the test was ordered.

■ A non-negative result could take longer because of the MRO (Medical Review Officer) process. It is also important to impress upon your candidates that they need to go to the lab before the Authorization expires. Re-ordering a missed test and waiting for the results could add another 5 days to the final results. In addition, you might want to consider ordering your background checks and drug tests separately. That way, one wouldn’t hold up the other.

Normally, you can expect turnaround times of 2-5 business days from CIC. We usually find that the most time consuming searches are the criminal searches. We continuously monitor our court researcher turnaround times and make adjustments where needed if we see turnaround times falling. There are some situations where we are simply at the mercy of the courts. These include court closures due to weather and scheduled holidays, staffing issues, and manual or clerk searches often found in the smaller courts. The time it takes to get results from a court search varies greatly from court to court and depends a lot on the level of automation each court has put into place.

Identifiers are an important part of a court search, especially if the name is a common one. The correct date of birth and a middle initial or name help the researcher save valuable time in completing their research and in assuring that you have the correct and most up-to-date information for your candidate.

Working together, we can make every attempt to get you a timely, complete, accurate and compliant report. We work diligently to provide services to help streamline your processes and give you the information you need to make smart employment decisions.

Carolyn Klemett is the coordinator of our Pre-employment Screening Services at Corporate Intelligence Consultants. For more information about this article, the report ordering process, or general Employment Screening Services, please contact Carolyn at 1.800.573.2201 / 419.874.2201.

Our Expertise ... Your Peace of Mind.

Do you have an urgent issue to discuss with an Investigator? Please contact us by phone at 1.800.573.2201.