March 25, 2020

UPDATED: Court Closures

Download a list of court closures related to the COVID-19 response. (Last updated March 25, 2020)

March 23, 2020

ALERT: Business Continuity

In light of the “Stay at Home” order announced Sunday March 22, 2020 by Ohio Governor Mike DeWine, CIC would like you to understand our approach to business continuity and on-going customer services.

Beginning, Tuesday March 24, 2020, CIC staff will be working remotely. Our office location will be closed, however we will maintain business continuity and on-going customer services during normal business hours. Our convenient, fully-automated background screening system is available around the clock, and every order you place is monitored by our team of professional screening specialists for quality control, to ensure you get the most accurate information as quickly as possible.

Note: there will be delays in getting criminal records searches completed because of court closures (see below.) Education and Employment Verifications are similarly affected. If you have questions or concerns, please call 419.874.2201.

March 17, 2020

ALERT: COVID-19 Impact and Response

Corporate Intelligence Consultants is committed to maintaining a safe and healthy workplace for our employees and helping our customers to do the same. As such, we are closely monitoring the ongoing COVID-19 coronavirus outbreak according to the guidelines and recommendations of the CDC (Centers for Disease Control and Prevention). We want to share with you the actions we are taking to help protect our employees and customers.

We advised our employees to follow the public health authorities' guidance regarding hygiene and personal travel, and we reinforced employees who exhibit flu-like symptoms to stay home and consult with a medical professional. We limited business travel and encouraged employees to leverage technology to maintain business duties as we can.

We have measures in place so that we can complete business needs and will keep you updated on our Action Plan. If needed, we will have staff working from home to maintain our level of service.

We have been seeing some closures in various court systems which affect our ability to research criminal records. In addition, with schools closings in certain areas, we are seeing delays in education verifications. This is a fluid situation and we will continue to monitor these areas and update you as information becomes available.

We appreciate the trust that you place in Corporate Intelligence Consultants. We are prepared to take actions necessary to help keep our employees and customers safe while providing the products and services you need to run your business. For further information please contact our office. 419.874.2201

Our Expertise ... Your Peace of Mind. 419.874.2201

Blog & News

CIC offers news and updates to employers about the latest laws, trends and risks related to hiring, fraud, and drugs or violence in the workplace.

Workplace Safety

Everybody knows (but seldom says), how important their receptionist is to the overall well being and safety of their company. The role of the receptionist is not an easy one to define, can differ from company to company, and often changes from day to day. Most receptionists are expected to answer phones, greet customers/clients, give directions, answer questions (from visitors, clients, and co-workers), know policy, know who is who, who is where, how long they have been in the building, why they are there, and even what to do in the event of an emergency. They are essentially the gatekeeper of your company and they are vital to the safe and smooth operation of your company each day.

Looking back at the history of your company, I am sure that you can think of an incident (whether it was big or small) where things did not go as planned, or an event that you thought would never happen to you, suddenly happened and you were forced to take a step back and figure out what went wrong, what went right, and what could be done to prevent an event like that (or something worse) from happening again.

One event that sticks out in my mind occurred when I was working as a Security Officer for a local company in town. On this particular day, an irate visitor came in through the front door and being that the receptionist was the first person that he saw, he immediately began yelling and swearing at her about how unhappy he was with the way he was treated earlier in the day by another employee. The receptionist tried to calm him down by apologizing to him and by explaining to him that he could file a complaint, but he was so mad he just continued yelling and swearing at her. The more he yelled, the angrier he became, and it quickly went from just yelling and swearing, to him suddenly reaching over the counter in an effort to grab and strike the receptionist.

Luckily the receptionist, had been trained in not only de-escalation techniques (which clearly were not working), but also what to do if things continued to escalate. As he continued yelling and swearing, the receptionist was able to push a silent panic alarm located underneath her desk that notified other employees that she was in trouble and needed help right away. She was also able to remove herself from the desk and secure herself in another area out of harms way until help arrived. Thankfully this individual was unarmed and the receptionist was trained in what to do if a situation like this occurred. I don’t even want to think about what could have happened if she wasn’t.

When looking at all the services that a receptionist provides for your company, it should not be hard to see how valuable and important they are and how much they contribute to the overall success and safety of your company. Like most things of value, you want to keep them, protect them, and take care of them to ensure that they continue to function at their optimum level. To help ensure that your receptionist (and ultimately your company) remains protected and safe, we have put together a list of questions to ask yourself about the current environment and the safety measures that you have in place to keep not only your receptionist safe, but your company as a whole.

  1. Do you have access control measures in place that limit or prevent visitors and employees from entering certain areas of your company?
  2. Is your reception/waiting area designed to promote and increase safety levels for employees, visitors, and clients?
  3. Do you know who is in your facility/building and where they are at all times?
  4. Do you have a plan and or policy in place that covers the various emergencies or problems that could occur each day?
  5. Do you have security measures in place that allow your receptionist to quickly get help if they needed it?

If you answered 'NO' to any of the above questions, your receptionist, your clients, your visitors, and even your company could be at risk. Give us a call at CIC to set up a security assessment and to schedule one of our upcoming receptionist training classes. Always remember, it is better to be proactive instead of reactive and that having no plan, is not a plan!

Jeff Nelson is an investigator and corporate security expert at Corporate Intelligence Consultants. For more information about Workplace Violence prevention training, or general Security Management services, please contact Jeff at 1.800.573.2201 / 419.874.2201.

Our Expertise ... Your Peace of Mind.

Do you have an urgent issue to discuss with an Investigator? Please contact us by phone at 1.800.573.2201.